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The Korean Society for Journalism & Communication Studies (KSJCS)
[ Article ]
Korean Journal of Journalism & Communication Studies - Vol. 66, No. 4, pp.219-265
ISSN: 2586-7369 (Online)
Print publication date 31 Aug 2022
Received 10 Jun 2022 Revised 15 Aug 2022 Accepted 31 Aug 2022
DOI: https://doi.org/10.20879/kjjcs.2022.66.4.007

코로나19 팬데믹과 노인의 도시 디지털화 경험

신혜진* ; 편미란** ; 피연진*** ; 윤소희**** ; 방로***** ; 김용찬******
*연세대학교 일반대학원 언론홍보영상학과 석사 scene9123@yonsei.ac.kr
**연세대학교 일반대학원 언론홍보영상학과 박사과정 miran1074@yonsei.ac.kr
***연세대학교 일반대학원 언론홍보영상학과 박사과정 yjinp@yonsei.ac.kr
****연세대학교 일반대학원 언론홍보영상학과 석사과정 dbsthgml28@yonsei.ac.kr
*****연세대학교 일반대학원 언론홍보영상학과 석박통합과정 ltebr@yonsei.ac.kr
******연세대학교 언론홍보영상학부 교수 yongckim@yonsei.ac.kr
COVID-19 Pandemic and Urban Digitalization Experiences of Seniors
Hyejin Shin* ; Miran Pyun** ; Yunjin Pi*** ; So-hee Yoon**** ; Lu Fang***** ; Yong-Chan Kim******
*M.A, Department of Communication, Yonsei University scene9123@yonsei.ac.kr
**Doctoral student, Department of Communication, Yonsei University miran1074@yonsei.ac.kr
***Doctoral student, Department of Communication, Yonsei University yjinp@yonsei.ac.kr
****M.A. student, Department of Communication, Yonsei University dbsthgml28@yonsei.ac.kr
*****Doctoral student, Department of Communication, Yonsei University ltebr@yonsei.ac.kr
******Professor, Department of Communication, Yonsei University, corresponding author yongckim@yonsei.ac.kr

초록

코로나19 이후 도시의 디지털화가 급속도로 진행되고 있다. 코로나19 예방 및 관리를 목적으로 도시에 인공지능, 사물인터넷, 빅데이터 등의 기술이 접목되고 있다. 본 연구는 코로나19 팬데믹 동안 도시 거주 노인이 일상생활에서 경험하는 디지털 기술에 대한 인식, 태도, 경험을 살펴보고자 했다. 자료 수집을 위해 2021년 11월부터 2022년 3월까지 약 5개월간 서울, 경기 지역에 거주하는 노인 15명을 대상으로 심층 인터뷰를 진행했다. 주요 결과는 다음과 같다. 첫째, 노인들은 코로나19 이후 방역을 목적으로 도입된 새로운 디지털 기술과 기존에 존재했던 디지털 기술 모두 코로나19 이전보다 더 많이 이용했다. 둘째, 노인들은 관계유지, 정보추구, 여가활동이라는 세 가지 동기를 갖고 디지털 기술을 이용했다. 셋째, 노인들은 디지털 기술을 이용하는 데 있어 세 가지 어려움을 겪었는데, 이는 신체적 어려움, 인지적 어려움, 그리고 정서적 어려움이었다. 넷째, 노인들은 디지털 기술을 이용할 때 겪는 어려움을 해결하려 노력했는데, 해결 노력의 모습은 노인들이 평소 디지털 기술에 얼마나 친숙한지에 따라 다르게 나타났다. 디지털 기술 이용에 평소 친숙함을 느끼는 노인들은 디지털 기술을 이용해 스스로 어려움을 해결하려는 반면, 디지털 기술 이용에 평소 친숙함을 느끼지 않는 노인들은 자녀 등 주변 사람들의 도움을 받아 어려움을 해결하고자 했다. 다섯째, 노인들은 코로나19 방역을 위해 도입된 새로운 디지털 기술과 기존에 존재했던 디지털 기술 모두에 대해 긍정적인 태도를 보였다. 또한 노인들은 디지털 기술이 가져올 미래에 대해서도 낙관적인 태도를 보였다. 더하여 노인들은 도시의 디지털화가 그들 자신뿐 아니라 다음 세대에 유익이 되는 미래의 모습이라고 생각하며, 이러한 흐름에 자신들도 적응해 나가는 것이 바람직하다고 여겼다. 본 연구는 코로나19 팬데믹이 노인이 디지털 기술을 적극적으로 활용하게 되는 계기로 작용하였다는 사실을 밝힘으로써 중요한 학술적, 정책적 함의를 가질 것으로 기대된다.

Abstract

After the COVID-19 outbreak, urban digitalization has progressed rapidly. Cities have been further digitalized with artificial intelligence, internet of things, and big data worldwide for prevention and management of the COVID-19. This study explored changes in perception, attitude, and behavior towards digital technologies that urban seniors experienced in everyday life during the COVID-19 pandemic. Specifically, this study examined types of the digital technologies urban seniors used, the difficulties they faced when using digital technologies, the ways they tried to resolve the difficulties, and the changes in their perceptions and attitudes towards digital technologies during the COVID-19 pandemic. We conducted in-depth interviews with 15 urban seniors in Seoul and Gyeonggi, South Korea from November 2021 to March 2022. The main findings are as follows. First, urban seniors used new digital technologies for prevention and management of the COVID-19 and existing digital technologies more frequently than before the COVID-19 pandemic. Second, urban seniors used digital technologies for three goals; maintenance of relationships, information seeking, and leisure activities. Third, urban seniors experienced several problems when using digital technologies; physical problems such as low vision, cognitive problems such as difficulties understanding terms used in technology, and emotional problems such as fear of using digital technologies. Fourth, when faced with problems, urban seniors showed various efforts to solve problems depending on how familiar urban seniors were with digital technology in their daily life. Urban seniors who were familiar with digital technology tried to solve problems by directly using existing digital technologies, whereas those who were not familiar with digital technology solve problems by relying on their children and acquaintances. Fifth, urban seniors tended to have a positive attitude toward new and existing digital technologies for prevention and management of the COVID-19. Also, urban seniors were optimistic about the future impacted by digital technology. Urban seniors believed that digital technology would benefit not only themselves but also the next generation and they felt it was desirable to become familiar with digital technology. This study has several theoretical and policy implications. The findings of the current study indicates that urban seniors have had the opportunity to familiarize themselves with digital technologies during the COVID-19 pandemic. Many urban seniors used digital technologies actively for a variety of goals. The perceptions and attitudes of urban seniors towards digital technologies have changed positively. However, despite the progress in urban digitalization during the COVID-19 pandemic, urban seniors still experienced some challenges when using digital technologies. These results of the current study clearly suggest the need to strengthen media literacy education for urban seniors.

Keywords:

COVID-19, Urban digitalization, Urban seniors, Digitalizing city, Digital technologies

키워드:

코로나바이러스 감염증, 도시의 디지털화, 도시 거주 노인, 디지털 도시, 디지털 기술

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